{"id":524,"date":"2026-06-01T12:04:55","date_gmt":"2026-06-01T12:04:55","guid":{"rendered":"https:\/\/elbepark-bunthaus.de\/general-terms-and-conditions-of-business\/"},"modified":"2026-08-07T13:33:09","modified_gmt":"2026-08-07T13:33:09","slug":"general-terms-and-conditions-of-business","status":"publish","type":"page","link":"https:\/\/elbepark-bunthaus.de\/en\/general-terms-and-conditions-of-business\/","title":{"rendered":"General terms and conditions of business"},"content":{"rendered":"<div class=\"et_pb_section_0 et_pb_section et_section_regular et_flex_section\">\n<div class=\"et_pb_row_0 et_pb_row et_flex_row\">\n<div class=\"et_pb_column_0 et_pb_column et-last-child et_flex_column et_pb_css_mix_blend_mode_passthrough et_flex_column_24_24 et_flex_column_24_24_tablet et_flex_column_24_24_phone\">\n<div class=\"et_pb_tabs_0 et_pb_tabs et_pb_module preset--module--divi-tabs--default\"><ul class=\"et_pb_tabs_controls clearfix\"><li class=\"et_pb_tab_nav_item_0 et_pb_tab_nav_item et_pb_tab_0 et_pb_tab_active\"><a class=\"et_pb_tab_nav_item_link\" href=\"#\">German<\/a><\/li><li class=\"et_pb_tab_nav_item_1 et_pb_tab_nav_item et_pb_tab_1\"><a class=\"et_pb_tab_nav_item_link\" href=\"#\">English<\/a><\/li><\/ul><div class=\"et_pb_all_tabs\">\n<div class=\"et_pb_tab_0 et_pb_tab clearfix et_pb_active_content et_pb_module et_flex_module\"><div class=\"et_pb_tab_content et_flex_module\"><h1>General Terms and Conditions (GTC) for booking motorhome pitches at Elbepark Bunthaus<\/h1>\n<p>MO-Tronic GmbH<br \/> Moorwerder Hauptdeich 33<br \/> 21109 Hamburg<\/p>\n<p>Commercial Register: HRB 139657<br \/> Registry Court: Hamburg District Court<\/p>\n<p><b _ngcontent-ng-c2345919734=\"\" data-start-index=\"2949\" class=\"ng-star-inserted\">1. Scope and contracting parties<\/b><span _ngcontent-ng-c2345919734=\"\" data-start-index=\"2987\" class=\"ng-star-inserted\"> <\/span><span _ngcontent-ng-c2345919734=\"\" data-start-index=\"2988\" class=\"ng-star-inserted\">These General Terms and Conditions (GTC) apply to all contracts for the rental of motorhome pitches concluded between MO-Tronic GmbH, Wohnmobilhafen Elbepark Bunthaus, Moorwerder Hauptdeich 33, 21109 Hamburg (hereinafter \"Operator\" or \"we\") and the guests (hereinafter \"Guest\" or \"you\")<\/span> <span _ngcontent-ng-c2345919734=\"\" data-start-index=\"3325\" class=\"ng-star-inserted\">. Any differing terms and conditions of the Guest are not recognized<\/span> <span _ngcontent-ng-c2345919734=\"\" data-start-index=\"3376\" class=\"ng-star-inserted\">.<\/span><\/p>\n<p><labs-tailwind-structural-element-view-v2 _ngcontent-ng-c990531843=\"\" _nghost-ng-c2583760497=\"\" class=\"ng-star-inserted\"><paragraph-element-view _ngcontent-ng-c2583760497=\"\" _nghost-ng-c2345919734=\"\" class=\"ng-star-inserted\"><\/paragraph-element-view><\/labs-tailwind-structural-element-view-v2><b _ngcontent-ng-c2345919734=\"\" data-start-index=\"3377\" class=\"ng-star-inserted\">2. Permitted vehicles and persons<\/b><span _ngcontent-ng-c2345919734=\"\" data-start-index=\"3412\" class=\"ng-star-inserted\"> <\/span><span _ngcontent-ng-c2345919734=\"\" data-start-index=\"3413\" class=\"ng-star-inserted\">Our pitches are exclusively for motorhomes and cars with roof tents. Caravans, tents, and overnight stays by tradespeople are not permitted on the premises<\/span> <span _ngcontent-ng-c2345919734=\"\" data-start-index=\"3593\" class=\"ng-star-inserted\">. A maximum of one motorhome with no more than six people is allowed per pitch<\/span> <span _ngcontent-ng-c2345919734=\"\" data-start-index=\"3679\" class=\"ng-star-inserted\">. We reserve the right to change pitch or site allocations if absolutely necessary for operational reasons<\/span> <span _ngcontent-ng-c2345919734=\"\" data-start-index=\"3814\" class=\"ng-star-inserted\">.<\/span><\/p>\n<p><b _ngcontent-ng-c2345919734=\"\" data-start-index=\"3815\" class=\"ng-star-inserted\">3. Booking and conclusion of contract<\/b><span _ngcontent-ng-c2345919734=\"\" data-start-index=\"3845\" class=\"ng-star-inserted\"> <\/span><span _ngcontent-ng-c2345919734=\"\" data-start-index=\"3846\" class=\"ng-star-inserted\">The contractual services are governed exclusively by the descriptions and prices valid at the time of booking<\/span> <span _ngcontent-ng-c2345919734=\"\" data-start-index=\"3979\" class=\"ng-star-inserted\">. The accommodation contract only becomes effective upon receipt of our written booking confirmation (via email)<\/span> <span _ngcontent-ng-c2345919734=\"\" data-start-index=\"4095\" class=\"ng-star-inserted\">. Any supplementary agreements require written confirmation<\/span> <span _ngcontent-ng-c2345919734=\"\" data-start-index=\"4148\" class=\"ng-star-inserted\">. Please check the booking confirmation immediately for accuracy<\/span> <span _ngcontent-ng-c2345919734=\"\" data-start-index=\"4215\" class=\"ng-star-inserted\">.<\/span><\/p>\n<p><b _ngcontent-ng-c2345919734=\"\" data-start-index=\"4216\" class=\"ng-star-inserted\">4. Payment<\/b><span _ngcontent-ng-c2345919734=\"\" data-start-index=\"4228\" class=\"ng-star-inserted\"> <\/span><span _ngcontent-ng-c2345919734=\"\" data-start-index=\"4229\" class=\"ng-star-inserted\">The pitch fee is payable immediately after booking via the payment link we provide (e.g., PayPal, credit card)<\/span> <span _ngcontent-ng-c2345919734=\"\" data-start-index=\"4391\" class=\"ng-star-inserted\">. If payment is not received on time, the booking will be automatically canceled<\/span> <span _ngcontent-ng-c2345919734=\"\" data-start-index=\"4469\" class=\"ng-star-inserted\">. Any remaining credit from the use of the service stations can only be refunded in cash at reception between 9:00 and 10:00 AM<\/span> <span _ngcontent-ng-c2345919734=\"\" data-start-index=\"4631\" class=\"ng-star-inserted\">; otherwise, the refund will be issued digitally.<\/span><\/p>\n<p><b _ngcontent-ng-c2345919734=\"\" data-start-index=\"4678\" class=\"ng-star-inserted\">5. Arrival and Departure<\/b><span _ngcontent-ng-c2345919734=\"\" data-start-index=\"4700\" class=\"ng-star-inserted\"> <\/span><span _ngcontent-ng-c2345919734=\"\" data-start-index=\"4701\" class=\"ng-star-inserted\">The booked motorhome pitch will be available from 1 p.m. on the day of arrival<\/span> <span _ngcontent-ng-c2345919734=\"\" data-start-index=\"4780\" class=\"ng-star-inserted\">. On the day of departure, the pitch must be completely vacated by 12 p.m. at the latest<\/span> <span _ngcontent-ng-c2345919734=\"\" data-start-index=\"4878\" class=\"ng-star-inserted\">. Arrival is generally possible 24 hours a day<\/span> <span _ngcontent-ng-c2345919734=\"\" data-start-index=\"4936\" class=\"ng-star-inserted\">.<\/span><\/p>\n<p><b _ngcontent-ng-c2345919734=\"\" data-start-index=\"4937\" class=\"ng-star-inserted\">6. Rebooking and cancellation<\/b><span _ngcontent-ng-c2345919734=\"\" data-start-index=\"4965\" class=\"ng-star-inserted\"> <\/span><span _ngcontent-ng-c2345919734=\"\" data-start-index=\"4966\" class=\"ng-star-inserted\">You can cancel your booking yourself up to 10 days before your arrival date via your customer account or by email to info@elbepark-bunthaus.de. In this case, we charge a processing fee of 15% of the booking price<\/span> <span _ngcontent-ng-c2345919734=\"\" data-start-index=\"5188\" class=\"ng-star-inserted\">. For cancellations made later (less than 10 days before arrival), we will only refund 20% of the fees (variable costs) plus any prepaid utility credit, as we cannot guarantee that the pitch will be re-let at short notice<\/span> <span _ngcontent-ng-c2345919734=\"\" data-start-index=\"5437\" class=\"ng-star-inserted\">. Only the dates and deadlines stated in the booking confirmation are binding<\/span> <span _ngcontent-ng-c2345919734=\"\" data-start-index=\"5521\" class=\"ng-star-inserted\">.<\/span><\/p>\n<p><b _ngcontent-ng-c2345919734=\"\" data-start-index=\"5522\" class=\"ng-star-inserted\">7. Rules of the Ground, Dogs & Prohibitions<\/b><span _ngcontent-ng-c2345919734=\"\" data-start-index=\"5554\" class=\"ng-star-inserted\"> <\/span><span _ngcontent-ng-c2345919734=\"\" data-start-index=\"5555\" class=\"ng-star-inserted\">Our site rules are binding for the entire stay and can be viewed at reception at any time<\/span> <span _ngcontent-ng-c2345919734=\"\" data-start-index=\"5673\" class=\"ng-star-inserted\">.<\/span><\/p>\n<ul>\n<li><b _ngcontent-ng-c2345919734=\"\" data-start-index=\"5674\" class=\"ng-star-inserted\">Dogs:<\/b> <span _ngcontent-ng-c2345919734=\"\" data-start-index=\"5680\" class=\"ng-star-inserted\">Dogs are very welcome here, but must be kept on a leash at all times on the entire premises. Owners are responsible for immediately cleaning up after their dogs<\/span> <span _ngcontent-ng-c2345919734=\"\" data-start-index=\"5845\" class=\"ng-star-inserted\">.<\/span><\/li>\n<li><b _ngcontent-ng-c2345919734=\"\" data-start-index=\"5846\" class=\"ng-star-inserted\">Cannabis & Drugs:<\/b> <span _ngcontent-ng-c2345919734=\"\" data-start-index=\"5864\" class=\"ng-star-inserted\">The consumption of cannabis and any other drugs is strictly prohibited on the entire premises. The safety of our guests, especially children, is our highest priority<\/span> <span _ngcontent-ng-c2345919734=\"\" data-start-index=\"6043\" class=\"ng-star-inserted\">.<\/span><span _ngcontent-ng-c2345919734=\"\" data-start-index=\"6044\" class=\"ng-star-inserted\"> <\/span><span _ngcontent-ng-c2345919734=\"\" data-start-index=\"6045\" class=\"ng-star-inserted\">In case of serious violations of these rules or the site regulations, the operator reserves the right to issue an immediate expulsion from the premises at any time<\/span> <span _ngcontent-ng-c2345919734=\"\" data-start-index=\"6203\" class=\"ng-star-inserted\">.<\/span><\/li>\n<\/ul>\n<p><b _ngcontent-ng-c2345919734=\"\" data-start-index=\"6204\" class=\"ng-star-inserted\">8. Liability<\/b><span _ngcontent-ng-c2345919734=\"\" data-start-index=\"6214\" class=\"ng-star-inserted\"> <\/span><span _ngcontent-ng-c2345919734=\"\" data-start-index=\"6215\" class=\"ng-star-inserted\">We are liable without limitation in cases of intent or gross negligence, as well as in cases of intentional or negligent injury to life, body, or health<\/span> <span _ngcontent-ng-c2345919734=\"\" data-start-index=\"6374\" class=\"ng-star-inserted\">. In cases of slight negligence in the breach of essential contractual obligations (cardinal obligations), our liability is limited to the foreseeable damages typical for this type<\/span> <span _ngcontent-ng-c2345919734=\"\" data-start-index=\"6547\" class=\"ng-star-inserted\">of contract. Essential contractual obligations are those whose fulfillment is a prerequisite for the proper performance of the contract<\/span> <span _ngcontent-ng-c2345919734=\"\" data-start-index=\"6678\" class=\"ng-star-inserted\">. Otherwise, the operator's liability is excluded<\/span> <span _ngcontent-ng-c2345919734=\"\" data-start-index=\"6737\" class=\"ng-star-inserted\">.<\/span><\/p>\n<p><b _ngcontent-ng-c2345919734=\"\" data-start-index=\"6738\" class=\"ng-star-inserted\">9. Information on consumer dispute resolution<\/b><span _ngcontent-ng-c2345919734=\"\" data-start-index=\"6781\" class=\"ng-star-inserted\"> <\/span><span _ngcontent-ng-c2345919734=\"\" data-start-index=\"6782\" class=\"ng-star-inserted\">We are neither willing nor obligated to participate in dispute resolution proceedings before a consumer arbitration board<\/span> <span _ngcontent-ng-c2345919734=\"\" data-start-index=\"6904\" class=\"ng-star-inserted\">.<\/span><\/p>\n<p><b _ngcontent-ng-c2345919734=\"\" data-start-index=\"6905\" class=\"ng-star-inserted\">10. Final Provisions<\/b><span _ngcontent-ng-c2345919734=\"\" data-start-index=\"6928\" class=\"ng-star-inserted\"> <\/span><span _ngcontent-ng-c2345919734=\"\" data-start-index=\"6929\" class=\"ng-star-inserted\">The laws of the Federal Republic of Germany apply<\/span> <span _ngcontent-ng-c2345919734=\"\" data-start-index=\"6977\" class=\"ng-star-inserted\">. Should any provision of these Terms and Conditions be or become invalid, the validity of the remaining provisions shall not be affected<\/span> <span _ngcontent-ng-c2345919734=\"\" data-start-index=\"7104\" class=\"ng-star-inserted\">.<\/span><\/p>\n<p>&nbsp;<\/p>\n<\/div><\/div>\n\n<div class=\"et_pb_tab_1 et_pb_tab clearfix et_pb_module et_flex_module\"><div class=\"et_pb_tab_content et_flex_module\"><h1>General Terms and Conditions (GTC) for the booking of motorhome pitches at Elbepark Bunthaus<\/h1>\n<p>MO-Tronic GmbH<br \/> Moorwerder Hauptdeich 33<br \/> 21109 Hamburg<\/p>\n<p>Commercial Register: HRB 139657<br \/> Registration court: Hamburg District Court<\/p>\n<p data-path-to-node=\"3,0,0\">1. Scope of Application and Contracting Parties These General Terms and Conditions (GTC) apply to all contracts regarding the rental of motorhome pitches concluded between MO-Tronic GmbH, RV port Elbepark Bunthaus, Moorwerder Hauptdeich 33, 21109 Hamburg (hereinafter \"Operator\" or \"we\") and the guests (hereinafter \"Guest\" or \"you\"). Any deviating terms and conditions of the Guest shall not be recognized. <\/p>\n<p data-path-to-node=\"3,1,0\">2. Permitted Vehicles and Persons Our pitches are exclusively authorized for motorhomes and cars with roof tents. Caravans, tents, and overnight stays by fitters\/contractors are not permitted on the premises. A maximum of one motorhome with no more than 6 persons is permitted per motorhome pitch. We reserve the right to change site or object allocations if this is absolutely necessary for operational reasons.   <\/p>\n<p data-path-to-node=\"3,2,0\">3. Booking and Conclusion of Contract The descriptions and prices valid at the time of booking apply exclusively to the contractual services. The accommodation contract only becomes effective upon receipt of our written booking confirmation (via e-mail). Ancillary agreements require written confirmation. Please check the booking confirmation immediately for accuracy.   <\/p>\n<p data-path-to-node=\"3,3,0\">4. Payment The due payment for the pitch must be settled immediately after booking via the payment link provided by us (eg, PayPal, credit card). If payment is not received on time, the booking will be automatically canceled. Any remaining balance from the use of the utility stations can only be paid out in cash at the reception between 9:00 AM and 10:00 AM; otherwise, refunds will be processed digitally.  <\/p>\n<p data-path-to-node=\"3,4,0\">5. Arrival and Departure The booked motorhome pitch is available from 1:00 PM on the day of arrival. On the day of departure, the pitch must be completely vacated and cleared by 12:00 PM at the latest. Arrival is generally possible 24 hours a day.  <\/p>\n<p data-path-to-node=\"3,5,0\">6. Rebooking and Cancellation You may cancel your booking yourself in your customer account or by e-mail to info@elbepark-bunthaus.de up to 10 days before the arrival date. In this case, we charge a processing fee of 15% of the booking price. In the event of a later cancellation (less than 10 days before arrival), we will only refund 20% of the fees (variable costs) as well as any deposited utility credit, as a short-term re-letting of the pitch cannot be guaranteed. Only the dates and deadlines stated in the booking confirmation are binding.   <\/p>\n<p data-path-to-node=\"3,6,0\">Site Rules, Dogs & Prohibitions Our site rules are binding for the entire stay and can be viewed at any time at the reception.<\/p>\n<ul>\n<li data-path-to-node=\"4\">Dogs: Dogs are very welcome, but must be kept on a leash at all times throughout the premises. Waste must be removed immediately by the owner. <\/li>\n<li data-path-to-node=\"4\">Cannabis & Drugs: The consumption of cannabis and any other drugs is strictly prohibited on the entire premises. The protection of our guests, especially children, is our highest priority. In the event of serious violations of these rules or the site regulations, the operator reserves the right to issue an immediate eviction at any time.  <\/li>\n<\/ul>\n<p>8. Liability We are liable without limitation in cases of intent or gross negligence, as well as in cases of intentional or negligent injury to life, body, or health. In the event of slightly negligent breach of essential contractual obligations (cardinal duties), our liability is limited to the foreseeable damage typical for the contract. Essential contractual obligations are those whose fulfillment is fundamental to the proper execution of the contract. Otherwise, any liability of the operator is excluded.   <\/p>\n<p data-path-to-node=\"5,1,0\">9. Information on Consumer Dispute Resolution We are neither willing nor obliged to participate in dispute resolution proceedings before a consumer arbitration board.<\/p>\n<p data-path-to-node=\"5,2,0\">10. Final Provisions The law of the Federal Republic of Germany shall apply. Should any provision of these GTC be or become invalid, the validity of the remaining GTC shall not be affected thereby. <\/p>\n<\/div><\/div>\n<\/div><\/div>\n<\/div>\n<\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-524","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/elbepark-bunthaus.de\/en\/wp-json\/wp\/v2\/pages\/524","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/elbepark-bunthaus.de\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/elbepark-bunthaus.de\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/elbepark-bunthaus.de\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/elbepark-bunthaus.de\/en\/wp-json\/wp\/v2\/comments?post=524"}],"version-history":[{"count":4,"href":"https:\/\/elbepark-bunthaus.de\/en\/wp-json\/wp\/v2\/pages\/524\/revisions"}],"predecessor-version":[{"id":528,"href":"https:\/\/elbepark-bunthaus.de\/en\/wp-json\/wp\/v2\/pages\/524\/revisions\/528"}],"wp:attachment":[{"href":"https:\/\/elbepark-bunthaus.de\/en\/wp-json\/wp\/v2\/media?parent=524"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}