General Terms and Conditions (GTC) for the booking of motorhome pitches at Elbepark Bunthaus

MO-Tronic GmbH
Moorwerder Hauptdeich 33
21109 Hamburg

Commercial Register: HRB 139657
Registration court: Hamburg District Court

1. Scope of Application and Contracting Parties These General Terms and Conditions (GTC) apply to all contracts regarding the rental of motorhome pitches concluded between MO-Tronic GmbH, RV port Elbepark Bunthaus, Moorwerder Hauptdeich 33, 21109 Hamburg (hereinafter "Operator" or "we") and the guests (hereinafter "Guest" or "you"). Any deviating terms and conditions of the Guest shall not be recognized.

2. Permitted Vehicles and Persons Our pitches are exclusively authorized for motorhomes and cars with roof tents. Caravans, tents, and overnight stays by fitters/contractors are not permitted on the premises. A maximum of one motorhome with no more than 6 persons is permitted per motorhome pitch. We reserve the right to change site or object allocations if this is absolutely necessary for operational reasons.

3. Booking and Conclusion of Contract The descriptions and prices valid at the time of booking apply exclusively to the contractual services. The accommodation contract only becomes effective upon receipt of our written booking confirmation (via e-mail). Ancillary agreements require written confirmation. Please check the booking confirmation immediately for accuracy.

4. Payment The due payment for the pitch must be settled immediately after booking via the payment link provided by us (eg, PayPal, credit card). If payment is not received on time, the booking will be automatically canceled. Any remaining balance from the use of the utility stations can only be paid out in cash at the reception between 9:00 AM and 10:00 AM; otherwise, refunds will be processed digitally.

5. Arrival and Departure The booked motorhome pitch is available from 1:00 PM on the day of arrival. On the day of departure, the pitch must be completely vacated and cleared by 12:00 PM at the latest. Arrival is generally possible 24 hours a day.

6. Rebooking and Cancellation You may cancel your booking yourself in your customer account or by e-mail to info@elbepark-bunthaus.de up to 10 days before the arrival date. In this case, we charge a processing fee of 15% of the booking price. In the event of a later cancellation (less than 10 days before arrival), we will only refund 20% of the fees (variable costs) as well as any deposited utility credit, as a short-term re-letting of the pitch cannot be guaranteed. Only the dates and deadlines stated in the booking confirmation are binding.

Site Rules, Dogs & Prohibitions Our site rules are binding for the entire stay and can be viewed at any time at the reception.

  • Dogs: Dogs are very welcome, but must be kept on a leash at all times throughout the premises. Waste must be removed immediately by the owner.
  • Cannabis & Drugs: The consumption of cannabis and any other drugs is strictly prohibited on the entire premises. The protection of our guests, especially children, is our highest priority. In the event of serious violations of these rules or the site regulations, the operator reserves the right to issue an immediate eviction at any time.

8. Liability We are liable without limitation in cases of intent or gross negligence, as well as in cases of intentional or negligent injury to life, body, or health. In the event of slightly negligent breach of essential contractual obligations (cardinal duties), our liability is limited to the foreseeable damage typical for the contract. Essential contractual obligations are those whose fulfillment is fundamental to the proper execution of the contract. Otherwise, any liability of the operator is excluded.

9. Information on Consumer Dispute Resolution We are neither willing nor obliged to participate in dispute resolution proceedings before a consumer arbitration board.

10. Final Provisions The law of the Federal Republic of Germany shall apply. Should any provision of these GTC be or become invalid, the validity of the remaining GTC shall not be affected thereby.