Motorhome site Hamburg Frequently Asked Questions

You can book half of our 111 pitches online in advance. We keep the other half free for spontaneous arrivals. You book those pitches on the day you arrive, online or round the clock at the terminal in the registration room.

No. Every booking is paid straight away, by credit card, Apple Pay or Google Pay. That's why it only works through our booking portal, at the terminal on site or at reception during reception hours.

You just drive in. The camera at the entrance recognises your number plate and checks you in automatically. So make sure you enter your number plate exactly right when you book, otherwise the automatic check-in won't work and your electricity bollard stays off.

Your pitch is ready from 13:00. On the day you leave you need to be gone by 12:00. If you leave later, you pay for a full extra day. You can arrive round the clock.

Yes, as often as you like. Your electricity bollard stays on. If you want to save power, switch it off in your customer account.

Yes. Up to 10 days before arrival you can cancel yourself in your customer account or by email to info@elbepark-bunthaus.de. We then keep a handling fee of 20 % of the booking price. If you cancel later, we only refund 20 % of the fees plus the utility credit you paid in. The deadlines in your booking confirmation and our terms and conditions are binding.

Each pitch allows one motorhome with a maximum of 6 people.

Depending on the area, the pitch fee is between 25 and 31 € per night. On top of that there's the guest fee (4,00 € per adult, 2,50 € per child per night) and a utility credit for electricity and showers (3 € per adult, 2 € per child per night). Any credit you don't use is refunded automatically.

No. A night costs 25 to 31 € depending on the area, plus a guest fee. In return, water, waste disposal and Wi-Fi are free, and you pay for electricity by usage.

In the south of Hamburg, right on the Elbe at the Bunthäuser Spitze. The Elbphilharmonie is 12 kilometres away, and by bus 351 and S-Bahn you reach the central station in about 30 minutes. Address: Moorwerder Hauptdeich 33, 21109 Hamburg.

Every pitch has a CEE hook-up with 16 A, including the Bullihafen. The bollard switches on from 13:00 on your day of arrival. You pay from your utility credit: 1,00 € per kWh. You can see your credit in your customer account and top it up there.

With the QR code from your booking. Hold it in front of the scanner at the door. Showering costs 0,30 € per minute and is deducted from your credit.

Yes. Order your bread rolls by midnight the day before in our online shop. The bags are ready for you in the registration room from 8:00.

No. Fresh water, grey water and chemical toilet disposal are free round the clock. The “Elbepark Guest” Wi-Fi is free as well and doesn't need a password.

Yes, in the Bunthaus Shop at reception: 11 kg and 5 kg steel and 11 kg aluminium.

Bus 351 stops in front of the site. With a change to the S-Bahn you're at Elbbrücken or Central Station in around 30 minutes. On weekdays the first bus leaves at around 5:30, and the last one back to the site leaves S Wilhelmsburg daily at 0:04. During the day it runs once an hour. More under Into the city in 30 minutes.

Yes, Der Stackmeister is right on the grounds: fresh German food, a bar, an open fire and a beer garden. Monday to Friday from 17:00, at weekends and on public holidays from 13:00. Go to Der Stackmeister

Caravans and tents, unfortunately not. You are welcome with a car, whether with a roof tent or to sleep in the car. Campervans, vans and cars with a roof tent park in our Bullihafen. We do not take work crews, we are a site for holidaymakers.

Yes, dogs are welcome. Our resident dog Emma loves visitors. On the site and in the Heuckenlock nature reserve, dogs must be kept on a lead.

No. Cannabis and other drugs are banned across the whole site, even though the law now allows otherwise. Anyone who doesn't stick to this has to leave the site immediately.

The site lies outside the dyke, right on the Elbe. From October to March there is a risk of storm surges, and overnight stays in the harbour area are then prohibited. Season 14 March to 1 October.